Solving Communication Problems with the LAB Profile®
Create a bigger impact and have more influence at work and at home
In this program, Shelle shows you how to use the LAB Profile® to decode any communication challenge and create solutions that work using just the right language.
Learn a 4-step LAB Profile® process to solve your most difficult communication challenges.
In this program you’ll learn:
- how to identify what is driving people by decoding their behavior
- creating innovative communication strategies to solve intractable problems
- finding the leverage point that makes the difference
- uncovering the key people to influence – even when they are not present
- how to find the right language to persuade anyone
- 2 demonstrations with a Q & A that makes the process easy to learn
How to Use this Program
Chris Freeman, New Zealand
This program was particularly helpful, as it dealt with problems in communication. So many problems in business stem from miscommunication, and here was a clear way of addressing them. Three things were especially helpful for me:
- having a very clear realistic outcome (not always easy or obvious in the heat of the moment), and then being prepared to modify it if need be,
- establishing the motivation to tackle the problem by the parties involved,
- a really neat way to identify the key drivers for each person.
And then of course you wrap it up in a neat 4-step process!
Sabine Hess, Berlin
The program was a very good for me – listening to Shelle’s and the other examples. I liked the ideas how to get people to open up. And to define a very clear outcome before a conversation. It was very helpful for me to think about Shelle’s idea of describing the behaviour to find out the LAB Profile patterns. Thank you, Shelle!
Michael Whitcroft, Managing Director, Scriptographic Publications Limited UK
I was driving to work and trying to prepare myself for what I knew was going to be a very difficult interview with a member of my staff whose behaviour towards another colleague was giving me great concern. This person was beginning to interfere in another person’s workload to an unacceptable point. Furthermore I had always had a problem ‘getting through’ to this member of staff and was struggling to think how I would be able to achieve this.
Listening to the Solving Communication Problems with the LAB Profile, I realised that the person in a case study in the program demonstrated very similar personality traits to the person I was going to have to interview. I became more and more interested in what was being said and pulled over so that I could listen to the discussion with even greater concentration. One phrase that was suggested was a ‘Double Away From’ statement.
I scribbled it down and had it in front of me when I got to the interview – and used it. It provided the breakthrough that I had been looking for and gave me the entrance point to be able to explain to them that although I understood where they were coming from, their behaviour could be interpreted as being frightening and intimidating – something they were completely unaware of.
Thanks, Shelle – LAB Profile definitely works!!
Chris Freeman, New Zealand
So many problems in business and life stem from miscommunication, and here was a clear way of addressing them. Three things in this program were especially helpful for me: how to determine a very clear realistic outcome (not always easy or obvious in the heat of the moment), and then being prepared to modify it if need be, establishing the motivation to tackle the problem for each of the parties involved, a really neat way to identify the key drivers and language for each person.
And then of course you wrap it up in a memorable 4-step process!”
